Frequently Asked Questions (FAQ)
Shipping & Delivery
Where do you ship from?
All HB Snowear orders are dispatched from China. We ship internationally, with a focus on Australia and New Zealand.
How long does delivery take?
Standard international shipping typically takes 7–21 business days to Australia and New Zealand. Delivery times may vary depending on your location and customs processing.
Do you offer tracking?
Yes! Once your order is dispatched, you will receive a confirmation email with a tracking number so you can follow your order every step of the way.
Do you ship to other countries?
Yes, we ship worldwide. Please reach out to us at contact@hbsnowear.com if you have questions about shipping to your country.
Orders & Returns
Can I change or cancel my order?
Please contact us as soon as possible if you need to make changes. Once an order has been dispatched, we are unable to make changes or cancellations.
What is your return policy?
We accept returns within 30 days of delivery for items in their original, unused condition. Please email us at contact@hbsnowear.com to initiate a return.
My item arrived damaged — what do I do?
We're so sorry to hear that! Please email us at contact@hbsnowear.com with a photo of the damaged item within 7 days of receiving your order and we will make it right.
Products
What kind of products does HB Snowear sell?
HB Snowear offers cat-inspired snow apparel and snowboard accessories, including anti-slip snowboard stomp pads, cat-ear mohair ski beanies, snow emoji stickers, soft flasks, and more.
Are your products suitable for beginners?
Absolutely! Our products are designed to be fun and functional for riders of all skill levels — from first-timers to seasoned snow enthusiasts.
Are your beanies helmet-compatible?
Yes! Our Cat-Ear Mohair Ski Beanie is specifically designed to be worn under a ski or snowboard helmet while still showing off the adorable cat ears.
Payments
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and other payment methods available at checkout.
Is my payment information secure?
Yes. Our store uses industry-standard SSL encryption to protect your payment information. We never store your card details.
Contact Us
How can I get in touch with HB Snowear?
We'd love to hear from you! Email us at contact@hbsnowear.com and we'll get back to you within 1–2 business days.